You may return most new, unopened, unused items within 15 days of delivery for a full refund, excluding shipping costs. Return postage would be paid by the customer. If the return is a result of our error, we will pay the return shipping costs. Orders can not be cancelled once they have left our warehouse.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Where to: We are currently set up to ship to addresses in BC, Canada.
Free In-Store Pick-up: You can select in-store pick-up as the shipping method, and your order will be ready for you once you receive notification. This option is free of charge. Pick-up is at 1287 - 56 Street, Delta, BC (in the town of Tsawwassen)
Out of Stock Items: This website does not track inventory quantities in real-time, therefore you will be able to add items to your order that are currently out of stock. To get your order to you as soon as we can, our policy is to send everything that is currently in-stock. Items that are no longer available will be refunded. Depending on Canada Post's calculations of shipping, if this results in less cost of shipping, that portion will also be refunded. If an item is coming in soon, we will contact you asking if you would like us to send the item when it comes back in-stock. If you would like an alternate option, please send us a message with your order.
Shipping Quote: When you place an order, shipping rates and delivery dates are estimated for you based on Canada Post's calculations. Delivery dates are estimated based on business days, once your order is sent. Please also note that the shipping rate is an estimation, which is quite accurate for most items we sell, however some items may be over-size or over weight and additional charges may apply, or may not be able to be shipped. We have tried to indicate these items, but there may be others that come up, or restrictions to certain addresses. If you are in question, please Contact Us.